Join the newest Jaguar Land Rover dealership in the Chicagoland area located in Crown Point, Indiana!  South Shore JLR is a member of the fast-growing Serra Automotive Group. Currently, Serra Automotive Group consists of 37 stores selling and servicing 17 vehicle makes throughout 7 states. Combining the strength of our heritage with a culture that promotes value for the individual, creative thinking, a can-do attitude, and the freedom to grow as professionals, we work to create remarkable experiences for our customers. Our passion drives us for simply being the best at what we do.

We are seeking and will pay for top talent. Are you tired of being undervalued and not appreciated? You will find that the grass is greener on the Indiana side! Bring your talent to South Shore JLR and watch your personal and professional growth and development soar!


TECHNICIAN  

Responsibilities:
• Ongoing Training (OEM Certifications)
• Diagnose, maintain, and repair vehicle automotive systems including engine, transmission, electrical steering, suspension, brakes, air conditioning, etc.
• Performing work with efficiency and accordance with South Shore JLR and OEM policy
• Proficient use of an electronic multipoint inspection
• Quality Control
• 100% Fixed Right First Time
• Test drive vehicle
• Effective communication with Service Advisor
• Meets or exceeds established CSI score targets

Qualifications:
• Values - integrity, drive, team player
• Ability to learn and follow our service process and a passion for detail
• Ability to learn and utilize diagnostic tools and special equipment
• Experience in dealership operating systems

Benefits:
• Health: Comprehensive Medical Plan, Dental Plan, & Vision Plan
• 401K plan
• Paid training
• Vacation time, generally ranging from one week up to three weeks per year based on time of employment
• Life Insurance
• Disability - both Short Term and Long Term
• Employee discounts on New and Used vehicles

Job Type: Full-time
Salary: $15.00 to $40.00 /hour
SERVICE ADVISOR

The Serra Automotive Group is looking for an Automotive Service Advisor to join our team due to our growing business. You MUST possess a positive attitude, dependability, and exceptional detail-orientated skills. BMW, Jaguar, or Land Rover experience is a plus.

The Service Advisor is responsible for creating compelling, long-term customer relationships, consulting with customers on service needs, meeting monthly sales goals, performing a thorough vehicle walk around inspection and ensuring customers receive prompt, courteous, and effective service 

Responsibilities:
• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.

Requirements:
• Must have previous Service Advisor experience.
• Fantastic communication skills with your customers
• Excellent problem solver.
• Ability to multi-task and superb organizational skills.
• Precise follow-up skills and detail-orientated.
• Valid driver's license.
• Must be flexible to work a rotating schedule, including Saturday.
• Willing to submit to a pre-employment background check & drug screen

Benefit Package Includes:
• Medical
• Dental/Vision
• 401k Investment Plan
• Life Insurance
• Paid Vacations/Paid Holidays
• Short & Long Term Disability

Job Type: Full-time
Salary: $60,000.00 - $90,000.00 per year
COUNTER SALES

A Counter Sales position is the front line sales position for Parts. We are looking for energized personalities with outstanding communication skills. Planning for your success, we arm all Counter persons with multiple training opportunities and other tools to ensure that they are providing the best service to our customers.

Responsibilities:
• Customer Satisfaction: Attitude and Focus
• Interest in Continuous Education in Auto Care
• Drive to Capture and Complete all Sales
• Ability to Multi Task and Operate Computer Cash Systems
• Outstanding Communication with Customer Service Follow-Up
• Handle Yourself as a Professional and Set an Example
• Ability to Operate Computer Systems
• Always Informing the Customer What You Can Do For Them
• Processing Returns Promptly and Accurately (No Hassles)
• Work with Delivery System for Top Notch Service.
• Notify Manager of any Problems with Customers
• Maintain Store Appearance (Clean & Organized)
• Help Train Less Experienced Team Members.
• Keep Management Informed of Competition

Job Type: Full-time

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