Customer Testimonials

Awesome experience! Bought a Lincoln Navigator from them and they delivered it after hours to make the pick up work! Highly recommend!

Jordan was a great salesperson when looking for my next vehicle. Hospitality and service was excellent!

All staff was very helpful and informative, especially Jordan and Haz! I’m very happy with the service all the way around and plan to be back in the future.

Kenny was my sales person 1st i met there then the trade evaluation man man he was such a gentleman..Then in finance epic..Had a hick up today might be user error or download but hey its a Jaguar lol if u want it deal with minor issues in and out in 3 hours total time and a week from Saturday zkenny gonna spend time showing me every feature i have not figured out yet..After deal done thats huge .just gotta figure out the blue tooth no radio issue it seems fine now..i recommend

The experience was nothing short of perfect!! God led me right to where I thought I didn’t belong. The entire process was 3 1/2 hours to purchase a beautiful vehicle. I have purchased more than a few cars in my life, and this was the best experience by far. I was treated with so much respect, and offered everything I needed to sustain the life of my vehicle. Luis was the perfect salesman and tailored everything to my situation; and Rick was everything I needed in financing. The affordability was unbelievable. I appreciate them both, and I would recommend them and ... Read More

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Google - Oct 10, 2026

The experience was nothing short of perfect!! God led me right to where I thought I didn’t belong. The entire process was 3 1/2 hours to purchase a beautiful vehicle. I have purchased more than a few cars in my life, and this was the best experience by far. I was treated with so much respect, and offered everything I needed to sustain the life of my vehicle. Luis was the perfect salesman and tailored everything to my situation; and Rick was everything I needed in financing. The affordability was unbelievable. I appreciate them both, and I would recommend them and this location to anyone. Don’t hesitate, go see them.

Working with Manny for the purchase of our 2024 Jaguar E-Pace was a great experience. He was responsive at providing information to my numerous requests and always available to talk and even took a video to give me a closer look at the car, since we are quite a distance away. I would highly recommend South Shore JLR and specifically Manny if you are looking for a Jaguar or Land Rover.

It was truly a pleasure working with Manny and his team at LRSS. We were interested in ordering a 2026 Defender Trophy Edition. Manny was extremely knowledgeable about the car and options, answered all my questions with a smile, and helped us feel comfortable throughout the ordering process. Negotiations were smooth and respectful, and every detail we worked out was honored months later when the car arrived from the factory. Rick in finance was a joy to get to know, and a real pleasure to work with completing the paperwork and final details. 5 out 5 stars, would LRSS again, no notes. Cheers!

I had finally found the car I had been searching for at Jaguar Land Rover South Shore, the team I worked with to make the purchase was phenomenal from start to delivery. Purchasing a vehicle from out of state can be stressful, I really had to put my trust into them. Manny Bravo went above and beyond, putting my mind at ease by answering any questions I had. He was extremely professional, polite, and helpful. The out of state purchasing process was made simple, both Manny and Rick Tandy in Finance were excellent to work with. The car was delivered ... Read More

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Google - Sep 12, 2026

I had finally found the car I had been searching for at Jaguar Land Rover South Shore, the team I worked with to make the purchase was phenomenal from start to delivery. Purchasing a vehicle from out of state can be stressful, I really had to put my trust into them. Manny Bravo went above and beyond, putting my mind at ease by answering any questions I had. He was extremely professional, polite, and helpful. The out of state purchasing process was made simple, both Manny and Rick Tandy in Finance were excellent to work with. The car was delivered to my home address, it’s everything I had wanted and I couldn’t be happier. I would 100% recommend Manny and Rick at Jaguar Land Rover South Shore.

My husband contacted Luis for my new car when i got there he was very friendly and helpful to get the best deal i love how treat you as costumer and try to get what you looking for

Awesome sales person to purchase your vehicle honest with great communication to make your choice when purchasing your vehicle. Highly recommended!!

These guys were great! I test drove several cars at another dealerships in the area, same price range, and those cars were dirty inside, ran hard and had off putting odors….but this place stood out better than the others, first impression- the car was detailed to perfection and had a great smell, and more importantly it ran smooth and was a perfect fit for us! Friendly staff (thanks Manny!), No pressure, I felt heard when chatting about the mundane stuff which then lead to all of us having a mutual friend. Would definitely buy a car from here again ... Read More

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Google - Aug 27, 2026

These guys were great! I test drove several cars at another dealerships in the area, same price range, and those cars were dirty inside, ran hard and had off putting odors….but this place stood out better than the others, first impression- the car was detailed to perfection and had a great smell, and more importantly it ran smooth and was a perfect fit for us! Friendly staff (thanks Manny!), No pressure, I felt heard when chatting about the mundane stuff which then lead to all of us having a mutual friend. Would definitely buy a car from here again and we highly recommend them!

Jordan has been the best to work with! He is very responsive and always there to help! I would recommend him and his professionalism to anyone!! He made the process so easy!!

Needed air in my tires and my screen checked. I was there for 2 1/2 hours and $250 later for air in my tires! They gave me a list of needed repairs. New battery. Had battery replaced in January. Rotation of tires, done in January! Interesting how all these repairs showed up when warranty expired 3 weeks ago! Had maintenance in January under warranty! Waste of my time! I could had put air in my tires myself and they never fixed the screen issue!

Haz was extremely nice and helpful and I’d recommend highly working with him. He truly seemed interested in helping me find the answers I was looking for and went above and beyond.

I had a great experience at Jaguar Land Rover South Shore. From start to finish, the team was welcoming, professional, and extremely helpful throughout the process. Everyone I interacted with made the experience personable. I especially want to recognize Laura (phenomenal sales rep), Chris (awesome manager), and Rick (amazing Finance Mgr.) for their outstanding customer service. They were knowledgeable, patient, and attentive, and they made sure the deal would close! Their level of care and professionalism made a lasting impression, especially considering I’m a loyalty customer; I really appreciated how supportive they were throughout the entire experience. Overall, I ... Read More

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Google - Jul 27, 2026

I had a great experience at Jaguar Land Rover South Shore. From start to finish, the team was welcoming, professional, and extremely helpful throughout the process. Everyone I interacted with made the experience personable. I especially want to recognize Laura (phenomenal sales rep), Chris (awesome manager), and Rick (amazing Finance Mgr.) for their outstanding customer service. They were knowledgeable, patient, and attentive, and they made sure the deal would close! Their level of care and professionalism made a lasting impression, especially considering I’m a loyalty customer; I really appreciated how supportive they were throughout the entire experience. Overall, I would highly recommend Jaguar Land Rover South Shore to anyone looking for a positive and seamless dealership experience.

The best experience I've ever had with a car dealership! No surprises, easy communication, excellent delivery of my vehicle, quick transaction and best of all HONEST! I will do business with them for my next vehicle and guarantee I'll make sure my parents contact them for their next purchase. Thank you so much Dylan and Rick!

I recently purchased a 2019 Discovery Sport from them. Had a great experience with Laura and Rick. Was in and out in 2 hours or less. Very nice people. I would recommend my friends and family to purchase a vehicle from here!

Terrible experience with this dealership. I paid cash for a car to be shipped overseas. To ship it, I needed the title. They promised me that I would get the title in five days, but it’s been three weeks since I got the car and there is still no title. Some of the staff are saying that the title was shipped, while someone else is saying there was an issue with the bank from a previous lease. Title department is saying that they sent the title to DMV two weeks after I paid the car.Big,Big B.S. ... Read More

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Google - Jul 13, 2026

Terrible experience with this dealership. I paid cash for a car to be shipped overseas. To ship it, I needed the title. They promised me that I would get the title in five days, but it’s been three weeks since I got the car and there is still no title. Some of the staff are saying that the title was shipped, while someone else is saying there was an issue with the bank from a previous lease. Title department is saying that they sent the title to DMV two weeks after I paid the car.Big,Big B.S. When they need you to buy something from them, they will promise you everything, but when an issue arises, they just pass the problem from one person to another

Beware of this dealership. The Sale Department here is the WORST! The attached over $10k is Service Contracts to my purchase. When I confronted them about the issue, they promised to cancel the services and refund the amounts. Nothing has been done to date. BUYER BEWARE!!!!

After having a not so great experience at another dealership we stopped in to take a look at a used Honda Pilot. We worked with Laura and she made the entire process smooth. We couldn’t be more happy with how everything went. We would absolutely recommend anyone to see her when you are ready to make a purchase.

I shopped around to get the best rate for my new vehicle. I found the exact vehicle I was looking for on South Shores website and at the best price I’d seen. I made an appointment to test drive the vehicle and purchased it on the spot. My salesperson, Laura couldn’t have been nicer. Very kind, thoughtful and not pushy at all. I have a son and a daughter that will be looking for new cars in the near future. I’ll highly recommend South Shore.

In today’s world of digital technology, automation, and online transactions, there are still some things that simply can’t be replaced; and one of them is the human touch. That is exactly what I experienced working with Tim Thorn at South Shore JLR Dealer when purchasing my 2017 Jaguar F-Type R V8. Tim understood that this wasn’t just another vehicle purchase for me; it was my first sports car and a milestone moment. From the very beginning, he made the entire experience exciting, enjoyable, and truly memorable. What stood out most was the level of respect, professionalism, and genuine ... Read More

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Google - Jun 18, 2026

In today’s world of digital technology, automation, and online transactions, there are still some things that simply can’t be replaced; and one of them is the human touch. That is exactly what I experienced working with Tim Thorn at South Shore JLR Dealer when purchasing my 2017 Jaguar F-Type R V8. Tim understood that this wasn’t just another vehicle purchase for me; it was my first sports car and a milestone moment. From the very beginning, he made the entire experience exciting, enjoyable, and truly memorable. What stood out most was the level of respect, professionalism, and genuine care Tim showed throughout the process. He took the time to answer questions, build trust, and ensure I felt confident every step of the way. Rather than feeling like a sales transaction, it felt like a personalized experience tailored to what this purchase meant to me. Tim delivered the kind of customer service that creates lifelong customers. He made me feel valued, appreciated, and excited about my purchase, and that’s something that can’t be automated or replicated by technology. Thank you, Tim, for providing a first-class buying experience. I absolutely love my Jaguar F-Type R V8, and because of the trust and relationship you built, I’ll be coming back to you for future vehicle purchases. Highly recommended!

I had a great buying experience at Land Rover South Shore! It was great dealing with Jordan Bibbs and he made the buying process so easy. I highly recommend Land Rover South Shore and Jordan Bibbs!

I had an amazing experience working with Tim Thorn at Jaguar Land Rover! Extremely professional, knowledgeable, and considerate of my time. I would highly recommend him when purchasing a vehicle.

I had a great experience with Laura and Rick got me approved and my sister is coming back to buy an evoque. Quick fast and efficient we will be back for sure!

Jordan Bibbs is THE BEST! Highly recommended.

I had such a wonderful experience purchasing my 2026 Range Rover Sport! Our saleswoman Laura was INCREDIBLY patient, professional, and knowledgeable in every area. She made us feel comfortable, answered every question thoroughly even though it was late, and never made us feel like our concerns were silly. Her customer service was exceptional and made the experience nothing but positive. A special thank you as well to Chris for making the paperwork process smooth and quick. He explained everything clearly and gave us a great deal on our trade in! Highly recommend this team to anyone looking for a great car ... Read More

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Google - May 17, 2026

I had such a wonderful experience purchasing my 2026 Range Rover Sport! Our saleswoman Laura was INCREDIBLY patient, professional, and knowledgeable in every area. She made us feel comfortable, answered every question thoroughly even though it was late, and never made us feel like our concerns were silly. Her customer service was exceptional and made the experience nothing but positive. A special thank you as well to Chris for making the paperwork process smooth and quick. He explained everything clearly and gave us a great deal on our trade in! Highly recommend this team to anyone looking for a great car buying experience!”

When I first walked into the door at South Shore, friendships began. I have purchased 4 cars and have always experienced respectable service. My amazing sales woman Laura Dominici knows my likes and always takes great care of me. Plus, finance manager Rick Tandy is quick and efficient, always a pleasure to work with. I feel like family!!!

Easy to do business with and very helpful!

I had such an amazing experience working with Laura and Rolando during my recent vehicle purchase. From start to finish, they made the entire process smooth, stress-free, and actually enjoyable. They were professional, knowledgeable, honest, and truly went above and beyond to help me find the perfect vehicle for my needs!

Huge thanks to the people over at Land Rover dealership! But I have to give a bigger thank you to Laura! Great customer service and dedication! She’s been very helpful for myself and for my family as well! Laura, 5 stars!

Jordan did a fantastic job. He really made this the best car buying experience we have ever had. Very informative, answered all of our questions and truly helped us make the best decision for what we were looking for. Thank you to Jordan and the entire team, everyone was great to work with throughout the process. I will be returning for future purchases and referring people in the market for new vehicles!

I highly recommend Jordan Bibbs and the team at Land Rover South Shore. We had an expectational car buying experience. From the moment we stepped into the dealership, Jordan made us feel welcome, listened to what we were looking for, and guided us through every step. There was never any pressure—just honest, helpful advice. The car buying process was very smooth and Jordan went above and beyond with the car pick up for my family. He absolutely made the car purchase a very special day for me and my wife! Five stars all around for Land Rover South Shore!

Excellent and friendly service without typical salesman pushiness. Our best car shopping experience! Everyone we worked with was great but Jordan was phenomenal, so much so that we’re already planning our next purchase from him!

I had a very frustrating experience trying to cancel and receive a refund for a tire warranty I purchased. I was initially told I had to come into the dealership in person to complete the cancellation, even though I live out of state. Because of this requirement, it took nearly a year before I was able to return—by which time the cancellation window had passed, costing me over $500. When I did visit, the Finance Manager was argumentative and condescending rather than helpful. What’s more concerning is that after all of this, the dealership ultimately sent the cancellation forms ... Read More

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Google - May 8, 2026

I had a very frustrating experience trying to cancel and receive a refund for a tire warranty I purchased. I was initially told I had to come into the dealership in person to complete the cancellation, even though I live out of state. Because of this requirement, it took nearly a year before I was able to return—by which time the cancellation window had passed, costing me over $500. When I did visit, the Finance Manager was argumentative and condescending rather than helpful. What’s more concerning is that after all of this, the dealership ultimately sent the cancellation forms electronically anyway, which raises serious questions about why that option wasn’t provided earlier. I have since followed up multiple times with both the Finance Manager and the General Manager, but nearly two months later, the refund still has not been processed. Overall, the experience has been inconsistent, unprofessional, and disappointing. My reason for cancelling is I do not drive the car enough to need it. It's over a year since I purchased the car/warranty and I have only approx 2500 miles. The Finance Manager assured me he would contact me today with the check # and time stamp of when it would be sent and here we are at the end of business and still no resolve.

Great experience at the dealership, Jordan specifically, when purchasing a 2026 Range Rover Sport Dynamic. Jordan was very friendly, knowledgeable and patient when working with us. Great buying experience. I would definitely recommend him and the dealership when you are ready to purchase.

Had one of the best car buying experiences with Jordan! He was friendly and very knowledgeable about our new Range Rover Sport Dynamic. Would recommend asking for Jordan when ready to purchase your next Land Rover vehicle!

Jordan made the car-buying process easy and stress-free. He was knowledgeable, patient, and truly cared about finding the right fit for me.

Luis was extremely, kind, helpful, respectful, and overall a joy to work with. With my purchase being my first car I bought for myself I appreciated his low pressure approach, fun personality, and helpful advise to point me to a car suitable for me. He was great with communication throughout the process and ensured I walked out with a good deal and happy with my new car. The process was seamless and he was fun and exciting to work with! Extremely grateful and happy with my purchase!

Thank you, Jaguar Land Rover South Shore, for having amazing people working for you. Jaguar Jordan you impressed me with your charm, wisdom, class, and professionalism. I am always pleased when I receive a new delivery, not to mention no stress at all going through the process. If I could give ten stars 🌟 I would. Thank you so much for everything. Blessings, Demi

Luis was super helpful and accommodating, also very nice and funny. He was able to answer any questions I had! I suggest him for anyone looking to get a car at this dealership.

Whole team is great. Luis was the salesman I worked with. We had a deal pretty fast. He knows the job and he is very professional. Thank you, Luis.

Everyone is very nice, helpful willing to help you always smiling and I like that it makes my day

We came in last night with kind of an odd situation but Laura was unbelievably helpful! She talked us through exactly what we needed to do. Her and Nathan had us driving a new Jaguar off the floor by the end of the night! Amazing job done by all and we could not be more happy with this purchase.

Flawless buying experience from top to bottom. Dylan is fantastic!

Luis Cuebas has done a fantastic job as a salesman at the Landrover South Shore dealership. With his help, I have bought several Landrover defenders and a Range Rover sport. Because of him, I will continue to Purchase future Landrover vehicles in the future. I highly recommend him as a salesman and this dealership.

Great salesman! Super nice and easy to work with! He has a lot of knowledge with Land Rovers.

Recently purchased my second vehicle from South Shore Range Rover. Hands down the smoothest experience I’ve ever had purchasing vehicles. Jordan is an absolute pleasure to work with and always goes above and beyond! Highly recommend Jordan and the rest of the team there.

Sold me 2 Warranty I don’t need , called multiple times to get it taken off , said it was but when I asked for the check they owe me regarding the money I get back since I’ve basically paid the warranty the don’t answer my calls or call me back they been ignoring me for 2 1/2 months now .

Poor service across the board, after purchasing a new car 44 and a half months ago.Here all you're doing is spending your good money for bad service here. We purchase a 2025 land rover discovery about five months ago. Already saying i have to do breaks oil change and a bunch of the stuff that came out to over 2300. Couldn't get a luxurious service experience after work done just not worth it here. They would sell it to you then forget about you.when we bought it she was rushing and forgot to program the remote app to the ... Read More

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Google - Apr 4, 2026

Poor service across the board, after purchasing a new car 44 and a half months ago.Here all you're doing is spending your good money for bad service here. We purchase a 2025 land rover discovery about five months ago. Already saying i have to do breaks oil change and a bunch of the stuff that came out to over 2300. Couldn't get a luxurious service experience after work done just not worth it here. They would sell it to you then forget about you.when we bought it she was rushing and forgot to program the remote app to the car properly. Had to come back to get it done right

I had the best experience at Land Rover South Shore with Luis and the staff it is such a vibe at that car dealership everyone is so welcoming and friendly its like your family!! This is my second Range Rover I got the sport this time and Luis didn't miss with his hard work and dedication to get the deal done professional courtesy and straight to the point no hassle. I will always come to Luis and Range Rover South Shore for my needs thank you Luis!!

I Bought a Range Rover from South Shore Range Rover, Tim Thorn was my salesman. Tim was great as was the rest of the staff. I highly recommend both Tim and South Shore Land Rover. Thanks again Tim!

I had the opportunity to work with Jordan over at south shore . Everyone was super friendly professional they make your experience personalized and unique. To me buying a car is scary but they were laid back no pressure , the car delivery definitely made it completely worth it . Jason thank you for your hard work dedication professionalism and patience . Pleasure doing business with you . Kenia 🤝

After working with Sam the service manager. They we're able to do a good job on my 2016 Land Rover Discovery. Would recommend to family, friends, and stranger's thank you

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I wouldn't suggest the service department they misdiagnosed your vehicle make you pay and don't stand behind there work or word

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Thank you love that place they was helping and friendly had trading my old truck for a new truck now I got a beautiful truck thanks again for approving me

Unfortunately, I am waiting for a resolution to my dispute (was sold a series of warranties in the amount of 12K without my knowledge). I was firm on the vehicle price we agreed on before entering the dealership, yet I still had the finance director add on extras without stating that they would increase the vehicle price. Still waiting fur a resolution since mid-December of 2025.

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Best store in town! Very friendly, honest, up front and transparent process. The people are fantastic and will be back very soon!

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Took the car for an oil change.. they forgot to put the engine cover back on.... 😑 Edit: Worked on my differential housing for two months then forgot to secure a bolt on it.

Just put review here because of my experience of this place. Helped my little brother buy a Chevrolet trax from this place. Has some trouble getting the car plates but on all a smooth procedure. Didn't drive until we got the plates. But we started driving not less than 60 to 80 miles in we start to hear a loud rattling sound coming from the engine, as far as what a mechanic shop said the engine is blown. So practically my brother was sold the lemon. We tried calling them about the problem a woman answered saying there was nothing she ... Read More

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Google - Sep 20, 2025

Just put review here because of my experience of this place. Helped my little brother buy a Chevrolet trax from this place. Has some trouble getting the car plates but on all a smooth procedure. Didn't drive until we got the plates. But we started driving not less than 60 to 80 miles in we start to hear a loud rattling sound coming from the engine, as far as what a mechanic shop said the engine is blown. So practically my brother was sold the lemon. We tried calling them about the problem a woman answered saying there was nothing she could do which is crazy to say the least. And even after sending an email and a few more messages I got no reply. So currently, my little brother has a car parked that can't be used

They mean well but have no technical expertise. I was recently lured into buying a 2018 Range Rover where the General manager negotiated the sale by upgrading me for 21” new wheels instead of the existing 20s. I agreed and purchased. The sale went pretty smooth and I was very excited to have the car delivered at my home (out of state). The car arrived with no floor mats ( they were present when I saw the car in person at the test drive) and the old sensors were not compatible to the new wheels so I have a TPMS fault on the ... Read More

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Google - Jul 28, 2025

They mean well but have no technical expertise. I was recently lured into buying a 2018 Range Rover where the General manager negotiated the sale by upgrading me for 21” new wheels instead of the existing 20s. I agreed and purchased. The sale went pretty smooth and I was very excited to have the car delivered at my home (out of state). The car arrived with no floor mats ( they were present when I saw the car in person at the test drive) and the old sensors were not compatible to the new wheels so I have a TPMS fault on the dashboard. The car was delivered on June 21st and here I am writing this review on July 27th as I have no resolution to any of the above complaints in over 5 weeks. So much for buying from an authorized LR dealership as opposed to some crook. - My temp registration has already expired on Jul 24th and I am yet to receive the tags and title. The new eta given to me is Aug 1st. ( I have never waited 6 weeks for the paperwork to go through). This is not my biggest issue. - The technical oversight of the sensors during the wheel replacement NOW is not being recognized as a responsibility of the dealership. ( A new set of wheel sensors is >$1000/- ) At the last call the GM said he is not willing to drop a thousand dollars for the sensors but quickly forgot that the 21” wheels installed was the deal that made this SALE. - The dealership is not honoring the fact that they misplaced the floor mats during the cleaning prior to delivery. I really had high hopes from this dealership and wish them well but I am very disappointed at how they have treated the after-sales experience for me and just how long it has taken for them to even hear out to these issues inspite of my constant follow ups. I was planning to buy a Jaguar F-type as my next buy from here but that decision will now obviously be tabled.

SMH!!

‼️Warning be very careful buying a used vehicle here‼️ First I had been shopping online for several different types of cars. In the end I realized I really liked the Land Rover discovery sport. I had other locations but this one stood out so I thought. At the time I did not look at the review so I did not know anything about this place. I only found it two cars that I like and that was in my price point on cars.com. I got a call from one of the representatives and I made an appointment to go ... Read More

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Google - Apr 1, 2025

‼️Warning be very careful buying a used vehicle here‼️ First I had been shopping online for several different types of cars. In the end I realized I really liked the Land Rover discovery sport. I had other locations but this one stood out so I thought. At the time I did not look at the review so I did not know anything about this place. I only found it two cars that I like and that was in my price point on cars.com. I got a call from one of the representatives and I made an appointment to go in to look at two cars. When I got there with my daughter we test drive on of the vehicles which seem great. The whole reason I was there is because I needed a new vehicle with less mileage and NO PROBLEMS! In the meantime Luis was my sale person very nice and had at least one of the vehicles ready to test drive. When I ask about the other vehicle he told me it wasn’t available. I was a little disappointed because the other Land Rover I drove didn’t have the panoramic sunroof. Fast forward to having the paperwork done. Luis come back after talking to the financial advisor and tells me the Land Rover I wanted is available and did I want to take a look at it. Of course I’m like yes it’s the one with then panoramic sunroof. My exact words to Luis what’s wrong with it and why did it come available now. He said nothing! All of our vehicles go through inspections before sale. I was happy it’s the car I wanted. After driving it in the day light I realized I had no floor mats and a cigarette burn over the visor🤦🏽‍♀️. I drove the car less then 100 miles and I have a code pop up on it. I immediately take it to my mechanic. He tells me it’s the timing chain😮‍💨. I immediately take the car back to the dealer of course they didn’t know and was happy to take a look at it. I was giving a loaner I get a call later in the day telling me what I already knew. I was ask to pay then I got a call back stating that they would take care of it. Once that problem was fixed and I got the car back it was now another problem the car is now leaking fluid. Of course I take it back this wasn’t a problem before but now it is. I had reach out the Luis but never got a response. When I brought the car back and ask to speak to the GM of course he is not there so I spoke to Jim. Jim seem to be very helpful explained his side of the conversation about the vehicle. Ask me if I was willing to look at other vehicles that he could possibly keep my car note at the same price point that I wanted to keep it at. I told him I was willing to look at it. He had a sales associate show me a car that I was not really happy with. I wanted to stick with my Land Rover so I asked him to just fix the small issue which was just the leak. Jim made it clear that if there was anything else wrong with the vehicle that it would be left on me. Brendan the service advisor was very helpful and when he seen me back he assured me that he would investigate and take a look at my car before he would give it back to me. So I received the car back and it’s driving great but when I start it it’s making a noise like tapping on something. So I take it too my mechanic because at this point, I do not trust taking it back to the dealership because every time I take it back there’s another issue that wasn’t an issue before. A pond my mechanic opening up underneath the car the leak is still there but slower than before but still leaking . There is a piece hanging that he has no idea what it goes to and so now I have to pay out-of-pocket for him to fix it because every time I took it to the dealership, they did not do their Part. I do understand that others probably would’ve just took another car, but this was a car that I really wanted. I thought that I was buying a reliable vehicle from a reliable dealership and it was not true. I have the car I wanted and paying a car note along with car repairs due to Bad workmanship due to the mechanics errors. Just sad 😔 whether as-is or not! Would you have your child drive this!! Transparency really! Of course, try to make me feel guilty for buying a lemon!

DO NOT GO THERE!!! The car stopped working properly one week after i purchased it. The calipers were rusted, so i fixed it. A month later, the tie rod fell down, and i had to fix it "the tie rod and the lower control arm are rusted". They said the car passed the safety check but sure thing it was unsafe to drive it. Do not waste your money and time there. I kept asking them to let the manager call me. It took them a whole week to call me back, to discuss the car problems. Such ... Read More

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Google - Feb 3, 2025

DO NOT GO THERE!!! The car stopped working properly one week after i purchased it. The calipers were rusted, so i fixed it. A month later, the tie rod fell down, and i had to fix it "the tie rod and the lower control arm are rusted". They said the car passed the safety check but sure thing it was unsafe to drive it. Do not waste your money and time there. I kept asking them to let the manager call me. It took them a whole week to call me back, to discuss the car problems. Such a waste of my money and time! TERRIBLE! The manager "Jack" who just replied to my review called me, and then replied to this review that he can't find my account LOL. you can't find my account or you just can't solve the issue? He said on the phone that "the car is 10 years old, what do i expect?" well, i expect it to be safe to drive since it had only 70K mileages. i had this car for 5-6 weeks only, and I already paid almost 1000$ to fix it. They only gave me 120$. what is 120$ compared to the 1000$ that I paid? and that is only issues that i am aware of. and when i told them to fix the rear differentials, they said no because the car was sold "as is". "As is" doesn't mean a main safety issue with the car.

Unable to get assistance and everything is two months out. Despite paying for an additional package to avoid these issues. Still can’t access the app. Still can’t get maintenance completed. Tire blew couldn’t get in until over a month later to utilize additional warranty package. Just a terrible experience. But maybe it’ll work for you.

I purchased a Land Rover Range Rover and spent 85k on the truck from this dealership, I called in today on 06/28/2024 and asked to speak with parts department trying to get a part number for my truck, when speaking with the parts department the gentlemen ended up giving me part numbers to seat covers and mirrors. This was intentionally done by him and that was not the part numbers I was looking for. Very unprofessional, don't spend your money here because they obviously don't care as you see.

BUYER/SELLER BEWARE. Unethical business practices here. The manager Jack bought my vehicle (from out of state) - came and picked it up with the promise of a buyers order upon pickup. No buyers order, and after 3 weeks of me asking with no response he finally got back to me and said he can’t buy the car and would send it back. Meanwhile he posted on his website at an exorbitant markup from what they were paying me. Clearly he bought it and once he wasn’t getting the interest in it he was expecting he weaseled his way ... Read More

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Google - Jun 8, 2024

BUYER/SELLER BEWARE. Unethical business practices here. The manager Jack bought my vehicle (from out of state) - came and picked it up with the promise of a buyers order upon pickup. No buyers order, and after 3 weeks of me asking with no response he finally got back to me and said he can’t buy the car and would send it back. Meanwhile he posted on his website at an exorbitant markup from what they were paying me. Clearly he bought it and once he wasn’t getting the interest in it he was expecting he weaseled his way out of the deal. He blamed it on not having the title, despite me telling him from day 1 I paid cash and it would take a few weeks for the state to issue the title. The GM’s own team was mocking him on the email thread when coordinating the pickup of my vehicle. Luckily I have everything documented and will be forced to take legal action. AVOID THIS DEALER AT ALL COSTS!

I visited this dealership from Illinois, purchased a 2024 Jaguar. The buying process was seamless mainly because I had a pre approval and already had the stock number to the vehicle of choice. I opted to transfer my previous plates onto my new vehicle. Here is where the trouble started, one of the incompetent porters improperly placed the plates and they flew off the car along with the entire bracket on the expressway. Upon contacting them to let them know, Jack the finance manager proceeded to tell me I would need to pay one hundred and something odd dollars for a ... Read More

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Google - May 17, 2024

I visited this dealership from Illinois, purchased a 2024 Jaguar. The buying process was seamless mainly because I had a pre approval and already had the stock number to the vehicle of choice. I opted to transfer my previous plates onto my new vehicle. Here is where the trouble started, one of the incompetent porters improperly placed the plates and they flew off the car along with the entire bracket on the expressway. Upon contacting them to let them know, Jack the finance manager proceeded to tell me I would need to pay one hundred and something odd dollars for a new plate as if it was my fault. Moving forward, Jack the sales manger provided me with a 30 day temp plate and assured me the new permanent plates would be on the way. Well that was a lie. I’ve reached out several times via phone and email also to the sales associate Manny to no avail. You know how that goes, the deal is over and the commission has been paid…..on to the next. A better level of communication would’ve been nice.

My son recently bought a used car here. Sales service was great and gave us a good deal. Tabatha was great. Unfortunately the AC has some issues and it’s been less than a month. My son went back to the dealership to see about a resolution. They refuse to help him out in any way. It’s going to cost $800.00. Regardless if you’re buying a used car or brand new Range Rover a customer is a customer. Do the right thing.

Had the best buying experience and The WORST service experience ever. Waiting over 4 months for parts after a side from bumper hit. Not totaled. Just needs rebuilt. Parts on back order. Now saying 4-6 weeks more. A lot of promises when buying. Not when you need parts. Run as fast as you can. Don’t buy a Land Rover especially from this dealership. I’m currently $8500 out of pocket for a car rental. Insurance only covered 1 month. Do You think they would offer a loaner car since it’s the company’s supplier and shipping issues that are taking this ... Read More

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Google - May 7, 2024

Had the best buying experience and The WORST service experience ever. Waiting over 4 months for parts after a side from bumper hit. Not totaled. Just needs rebuilt. Parts on back order. Now saying 4-6 weeks more. A lot of promises when buying. Not when you need parts. Run as fast as you can. Don’t buy a Land Rover especially from this dealership. I’m currently $8500 out of pocket for a car rental. Insurance only covered 1 month. Do You think they would offer a loaner car since it’s the company’s supplier and shipping issues that are taking this so long. Lol. Nope. Promises Promises… to get u to buy. This is an update. Southshore in their response mention ME getting hit. And how they assisted My body shop. My body shop was reffered by them and their go-to body shop. Tom & Ed in Merriville were amazing. Especially with their communication and diligence with staying on Southshore Land Rover about their problem with part delivery. The message from Southshore to me was that they have a list clients with similar part supply problems. Not comforting when u wait 5 months. Sounds like an ongoing issue. Greats salesman Jordan. The worst customer service I’ve ever experienced.

This dealership sold my daughter a range over. She's a child still with a daughter of her own. She hasn't drove the vehicle but maybe a couple 100 miles. Since she's purchased? It almost 8 months ago roughly started to put about 7000. Flowers in the still at the dealership be in fixed? It's been back to this dealership multiple times and I just stuck her with a $30000 bill financing and I haven't helped her at all. This is a shame

My initial purchase experience was good, after completing the purchase I could no longer get in touch with my salesman, I left several messages about purchasing an additional extended warranty, but never got a response.

I placed an order for wheels on January 3rd, but have not received them as of today, February 12th.

Two months ago I came to the dealership to check out a used car. I drove 3 hours to see and test drive a car. The car exterior and interior was great. The only issue was the car smelled like stale cigarettes. The reason why I did not purchase the car was because of the smell and how the salesman Kenny failed to notify me about the smell too. If I didn't say anything, he would have sold the car to me which would be a risk to my health since I have asthma. It was unfortunate that they failed ... Read More

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Google - Feb 5, 2024

Two months ago I came to the dealership to check out a used car. I drove 3 hours to see and test drive a car. The car exterior and interior was great. The only issue was the car smelled like stale cigarettes. The reason why I did not purchase the car was because of the smell and how the salesman Kenny failed to notify me about the smell too. If I didn't say anything, he would have sold the car to me which would be a risk to my health since I have asthma. It was unfortunate that they failed to do their part. Chris the sales manager tried to do his best to resolve the issue but the damage was already done. Kenny reached back out to fix the issue and make it right by telling me they would get rid of the smell. If the smell was gone, he stated he wanted me to buy the car. I told him that them getting rid the smell is temporary and it will comeback over time when it gets hot outside. I know a couple people who bought a car that was owned by a cigarette smoker. They told me that they regret buying the car because the smell came back and it is a faint scent. At the end of the day, please do your research and ask the right questions. You can see from the other reviews that they have poor communication and problems being transparent with their customers.

Out of all the dealerships I never expected to take a trip to test drive a vehicle I had my eye 👁️ on over a year and was looking to drop a pretty penny. All to be disappointed by salesman Kenny and Chris they tried to convince me to buy this car that looked immaculate on the photos turned out to be trash 🚮 when I say trash the car was severely damaged with deep scratches inside and out even the screen that came inside the vehicle was badly damaged with deep scratches. The interior an exterior was dirty even down to ... Read More

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Google - Feb 1, 2024

Out of all the dealerships I never expected to take a trip to test drive a vehicle I had my eye 👁️ on over a year and was looking to drop a pretty penny. All to be disappointed by salesman Kenny and Chris they tried to convince me to buy this car that looked immaculate on the photos turned out to be trash 🚮 when I say trash the car was severely damaged with deep scratches inside and out even the screen that came inside the vehicle was badly damaged with deep scratches. The interior an exterior was dirty even down to the steering wheel they did not have the courtesy to have the vehicle detailed before showing it or offering a test drive.The paint had looked as if it was starting to rust the rims were even severely scuffed and scratched up. And to add insult to my intelligence even though I had not even came to do a trade in but since they offered, I wanted to see what they would offer. My vehicle that had 60,000 miles on it they offered me $3000.😡 I regret wasting my precious time even taking this trip on my off day to this location for this disappointment. I wouldn’t recommend anyone to this location. Just another prime example of how salesman at certain dealerships would try to take advantage of a woman if you let them.🤦🏻‍♀️ Salesman Kenny and Chris what a disgrace.

I WISH I COULD DO NEGATIVE STARS. DONT ever take your car here for service! You will get ripped off by these fraudsters! My husband took our Evoque in for service because it was leaking coolant and had the check engine light on. The “advisor” Brendan told us that the car needed a bunch of things that would cost $3445 and assured us this would FIX the problem. We went with his advice because they are the dealership surely they know what needs to be fixed right? WRONG! They charged us and when we picked up the car the Check Engine ... Read More

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Google - Jan 7, 2024

I WISH I COULD DO NEGATIVE STARS. DONT ever take your car here for service! You will get ripped off by these fraudsters! My husband took our Evoque in for service because it was leaking coolant and had the check engine light on. The “advisor” Brendan told us that the car needed a bunch of things that would cost $3445 and assured us this would FIX the problem. We went with his advice because they are the dealership surely they know what needs to be fixed right? WRONG! They charged us and when we picked up the car the Check Engine light came back on and the car was leaking before we even made it home! Needless to say we took it back and they had a different mechanic look at it and we were told that the problem was a HEAD GASKET and we needed a new ENGINE. They refuse to work with us and refund any of our money! THE GREED in an economy like this one is outstanding! How is it our fault the first mechanic never tested for the head gasket? We would have happily traded the car in for a new one had we not been SCAMMED. They only care about money not integrity. I would highly recommend going to any other RR dealer even if you have to drive farther because this place only cares about the money. The Service Manger is no better he was a complete jerk and pretty much said we were screwed! I have never been so disgusted in my life about a dealership! Avoid at all cost or you will regret it! Also left a message for the manger over the whole place, never heard a peep back from him. Just disgusting.

It was a great experience of course inside the dealership because they want your money and don't want anything to do with you once you leave the dealership with the car. I got financing from a different bank and the finance department here left me with title issues that I was left to deal with. I was also told by a staff member when buying the car, a free oil change/tire rotation would be sent to my email and when I reached out to my salesperson Jordan, he claims that he can't validate that after I spent ... Read More

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Google - Sep 5, 2023

It was a great experience of course inside the dealership because they want your money and don't want anything to do with you once you leave the dealership with the car. I got financing from a different bank and the finance department here left me with title issues that I was left to deal with. I was also told by a staff member when buying the car, a free oil change/tire rotation would be sent to my email and when I reached out to my salesperson Jordan, he claims that he can't validate that after I spent a lot of time and money at this place and was told that I would be offered that! Very Disappointing as a customer! Also, when I purchased the car, I specifically told Jordan to have them check the brakes and they checked out "OK" even though I knew they weren't right now after spending all this money on a car I'm stuck already having to replace the brakes because I was lied to.

Clown Show: A Narrative in Three Acts Act 1. I bought a 2 year old Jaguar F-Pace here (still on factory warranty) in April 2023. I negotiated a decent deal, and the dealership even had a dashing British guy on the sales floor. A positive experience, as many purchasers have reviewed below. But read these reviews carefully--the positive ones are written by folks who are fired up about their freshly-purchased cars, and all the negative ones are about "what happens after your drive off the lot." Act 2. Within 3 months, the check engine light goes on, the car starts making a mysterious ... Read More

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Google - Jul 29, 2023

Clown Show: A Narrative in Three Acts Act 1. I bought a 2 year old Jaguar F-Pace here (still on factory warranty) in April 2023. I negotiated a decent deal, and the dealership even had a dashing British guy on the sales floor. A positive experience, as many purchasers have reviewed below. But read these reviews carefully--the positive ones are written by folks who are fired up about their freshly-purchased cars, and all the negative ones are about "what happens after your drive off the lot." Act 2. Within 3 months, the check engine light goes on, the car starts making a mysterious clicking sound whenever I turn, and the parking assist system fails. “That’s okay,” I told myself naively, “the car’s still under warranty.” Act 3. I bring the car in for service. That was…literally 11 days ago. So far, they haven’t even had a tech look at the car, let alone diagnose the problems (erm or “fix it”). It’s honestly such a colossal service meltdown, that you cant help but respect the extraordinary levels of incompetence at play. Lessons Learned: 1. A “Factory Warranty” is only as good as the local dealership’s service department that backs it up. Here obviously, it is worthless (and when buying an Indian/English car, check yourself before you wreck yourself.) 2. But then it all clicked into place (no pun intended). The reason the car broke down right after I bought it IS that their service department is so upside down. If it takes them 11 days (and counting) to even look at a car that they KNOW is broken, the must not even bother with the ones that they plan to resell. Their service meltdown obviously forces cars out the door that haven’t been serviced properly. Actually, that realization brought me great karmic calm. So, tomorrow is day 12 without a tech even looking at the car. If/when these guys return my calls/texts with an update, I will literally beg them to buy it back from me. [FIN]

I had a great experience buying this car but that was it. I wouldnt recommend buying used from this dealership. In the last 2 years we have called them multiple times for multiple issues and get the run around every time. They will do just about everything possible to avoid you if you need anything to do with the warranty. Not worth the hassle.

Where do I even begin with this disastrous experience? I purchased a vehicle from Jaguar Land Rover South Shore in Crownpoint, Indiana less than a year ago, and it has been an unrelenting nightmare ever since. First and foremost, let’s talk about the engine problems. From day one, it has been nothing but trouble. The engine constantly gives off an unpleasant smoke, making me wonder if I’m driving a vehicle or a portable smoke machine. It’s not only embarrassing but also a potential hazard to my health. As if the engine issues weren’t enough, the ride ... Read More

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Google - Jul 8, 2023

Where do I even begin with this disastrous experience? I purchased a vehicle from Jaguar Land Rover South Shore in Crownpoint, Indiana less than a year ago, and it has been an unrelenting nightmare ever since. First and foremost, let’s talk about the engine problems. From day one, it has been nothing but trouble. The engine constantly gives off an unpleasant smoke, making me wonder if I’m driving a vehicle or a portable smoke machine. It’s not only embarrassing but also a potential hazard to my health. As if the engine issues weren’t enough, the ride in this vehicle is akin to being on a roller coaster from hell. It feels like the wheels are going to detach at any moment, causing me constant anxiety and fear for my safety. Honestly, I trust a rickety old bicycle more than this so-called luxury vehicle. Speaking of safety, it’s clear that this dealership has no regard for it whatsoever. The unprofessionalism exhibited by their staff is staggering. From the salespeople who seemed more interested in making the sale than addressing my concerns, to the service department, who not only failed to fix the issues but also exacerbated them, it’s clear that professionalism is a foreign concept to this establishment. I expected so much more from a brand like Jaguar Land Rover, but alas, I was met with disappointment at every turn. It’s safe to say that I will never, under any circumstances, recommend Jaguar Land Rover South Shore to anyone. Save yourself the trouble, the frustration, and the potential danger, and steer clear of this dealership. If I could turn back time, I would have never set foot in that dealership. This is a one-star review that I hope will serve as a warning to others who are considering doing business with Jaguar Land Rover South Shore. They have failed me in every possible way, and I implore you to find a dealership that values your safety and satisfaction. In summary, from the constant engine problems to the rough ride, and the overwhelming unprofessionalism, this vehicle and dealership are an absolute nightmare. Do yourself a favor and avoid Jaguar Land Rover South Shore like the plague.

I spoke with this dealership about a few weeks ago and let them know I needed my break pads changed. I was quoted over $2000 worth of work for the services that included roters, breaks, and their labor. I told them I only needed pads change the price went down $300 dollars. I asked why? The manager Sam told me, “ I’m sorry about the price and it takes about 2.5 hours to complete breaks and we charge, $200 an hour. And he pulled out a calculator and charged me a little over 1k. Flash forward to yesterday June 19, I bring my car in ... Read More

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Google - Jun 20, 2023

I spoke with this dealership about a few weeks ago and let them know I needed my break pads changed. I was quoted over $2000 worth of work for the services that included roters, breaks, and their labor. I told them I only needed pads change the price went down $300 dollars. I asked why? The manager Sam told me, “ I’m sorry about the price and it takes about 2.5 hours to complete breaks and we charge, $200 an hour. And he pulled out a calculator and charged me a little over 1k. Flash forward to yesterday June 19, I bring my car in an explained my services things which was back of camera was out, check engine light on and I needed an oil change and back wiper blades. I signed the paper that quoted me the price for the services. They sent me a video with the service 2 hours and mins of me leaving the dealership. They said they changed my breaks, oil, wipers, checked the back up camera, the check engine light, changed the O2 sensor an even pulled my spark plugs out. 🤔🤔🤔 I speak with Sam regarding the cost and services and give me definitive reason for the check engine light and not pulling things off my car and thinking it was okay. He tells me today that he gave me a flat rate fee of 3.5 hour of service and that I shouldn’t have agree to it. All while Landrover was in the phone listening. It took them all of one hour to change the breaks. I then asked a definitive question regarding my sparks plugs and why they were pulled out. They then said that could have been the reason why the check engine light was one. I questioned that because I wanted to know the definitive answer. Then SAM decided he wanted to be discriminatory with practices. He told the people at Landrover to tell me to bring cash because he didn’t want anything to bounce or decline. After telling him how insulting thag is he then. Told me WE TELL ALL OF OUR CUSTOMERS THAT. I’m so sick of these dealership and their shady business practices.

We bought Range Rover sports last November and they promise us they gonna send us another key. They only give us one key at the time of purchase and it’s been seven months. We haven’t sent another key yet.

The salesman calling me "honey" during the test drive really irritated me. I wouldn't recommend this place to females.

Purchased a used car from here and just 45 days later I’m having to replace the breaks. I spoke with a manager letting him know what the Honda dealership said and his response was “oh so you warped the breaks”. I let the salesman C. brakebill talk me out of the car I really wanted because of the high maintenance-saying this would be cheaper. I was quoted $795 for the breaks I have to replace now. The break replacement on the car i wanted would have been 1k(supposedly, that’s what the salesperson said anyway) I could have gotten the ... Read More

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Google - Apr 12, 2023

Purchased a used car from here and just 45 days later I’m having to replace the breaks. I spoke with a manager letting him know what the Honda dealership said and his response was “oh so you warped the breaks”. I let the salesman C. brakebill talk me out of the car I really wanted because of the high maintenance-saying this would be cheaper. I was quoted $795 for the breaks I have to replace now. The break replacement on the car i wanted would have been 1k(supposedly, that’s what the salesperson said anyway) I could have gotten the car I wanted and probably wouldn’t be replacing my breaks 45 days after buying it- and even had that of been the case, the cost difference wasn’t enough to justify talking me out of the car I wanted just to make a sale. Haven’t even made my second payment.

Not a good experience, the dealership never even sent a thank you card. Poor customer relations.

The service is so bad friends, that it'll make your heads spin. After dropping my new Jaguar off for service, it took the guys 11 days for someone to even look at the car. Then, 19 days later, I get the car back...and it still isn't fixed. Then, I'm told it'll be 7 weeks before they can fit me in for service again, to fix the thing they failed to fix when they had my car for 19 days last time around. 7 weeks?! Good heavens. If you buy a car here, man you'd better hope it never breaks. ... Read More

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Google - Mar 28, 2023

The service is so bad friends, that it'll make your heads spin. After dropping my new Jaguar off for service, it took the guys 11 days for someone to even look at the car. Then, 19 days later, I get the car back...and it still isn't fixed. Then, I'm told it'll be 7 weeks before they can fit me in for service again, to fix the thing they failed to fix when they had my car for 19 days last time around. 7 weeks?! Good heavens. If you buy a car here, man you'd better hope it never breaks. Read the reviews carefully and you'll see it; great juju when you buy here, but atrocious repairs and service once you drive off the lot. Please South Shore Jaguar, buy my car back from me and put me out of my misery. If you don't have enough mechanics to get to it, and/or if you genuinely can't figure out what's wrong with it, or both, at this point I'll happily take a loss just to move on.

They misrepresented the mileage on a certified pre-owned Discovery Sport by nearly 9,000 miles. The listing on their website and carfax report both listed mileage as 32,035. We put a deposit down and drove 2.5 hours with cash on hand to buy the car. When we test drove it, my husband noticed that the odometer actually read 41,006. The car was also dirty with hair and crumbs in the back seat and tremendous salt staining and dirt on the driver side. Triple check everything and pay special attention to the details before buying.

Don't purchase a warranty through South Shore JLR. It is a warranty/loan and they drag things out if you try to cancel the warranty. And it seems the reason for this is because they may get a cut or a commission on selling the warranty/loan to the customer. I'd get Car Sheild for a warranty company instead. They go month to month. They don't make you get a loan for a warranty. I've never heard of any dealership making you get a loan for a warranty. How Ridiculous!! And if you want to get ... Read More

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Google - Jan 31, 2023

Don't purchase a warranty through South Shore JLR. It is a warranty/loan and they drag things out if you try to cancel the warranty. And it seems the reason for this is because they may get a cut or a commission on selling the warranty/loan to the customer. I'd get Car Sheild for a warranty company instead. They go month to month. They don't make you get a loan for a warranty. I've never heard of any dealership making you get a loan for a warranty. How Ridiculous!! And if you want to get service on your vehicle that is not a Jaguar or Land Rover they want to charge $249 for an oil change alone. I asked what is in this oil that you are using? Gold? Next I need to contact the BBB, FTC and the Attorney General about these issues. I wish I would have checked out their BBB rating before purchasing my vehicle with them. C- explains it all.

The customer service at this dealership is unprofessional. I went in to pick out a vehicle that I wanted that I saw online and no one spoke to me at all. Two sales reps where inside and saw me and said nothing. I also stood outside looking through vehicle windows in the rain for over 15 minutes before I entered the showroom and no one greeted me. There were no other customers in the store. Therefore, no excuses. I am now going to purchase the vehicle in IL where I feel welcomed, even though I reside in Indiana. I will be ... Read More

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Google - Jan 16, 2023

The customer service at this dealership is unprofessional. I went in to pick out a vehicle that I wanted that I saw online and no one spoke to me at all. Two sales reps where inside and saw me and said nothing. I also stood outside looking through vehicle windows in the rain for over 15 minutes before I entered the showroom and no one greeted me. There were no other customers in the store. Therefore, no excuses. I am now going to purchase the vehicle in IL where I feel welcomed, even though I reside in Indiana. I will be contacting corporate as well. Dr. Williams, MD Date 1/16/2023 ( Between 2pm and 3:30PM )

I purchased a car here a little over a year ago. I have had consistent problems ever since, screens going out, software issues most recently I went in for annual service Friday which I was told would be 2 hrs 4 hrs later I get my car only for the oil light to come back on, no car wash or vacuum and the car shut off on i65 2 days later. I will not get service at this dealership ever again.

Customer centered and focused! They provide excellent customer service from initial inquiry to purchase. I am confident they will continue to show excellent service and care throughout my ownership as well! Jordan B (salesperson) was awesome! Mr. Tandy (financial) was amazing as well - personable, tons of fun, kept it real, and provided fair options! They understand you’re buying a luxury car and treat you accordingly!

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Horrible experience they got over on my lack of knowledge which I let be known personally was upset at first but business is business lesson learned I’m over that. Now it’s three months later temporary plates expired called the dealership to check on them lady answered put me on hold no answer.. called back no answer seems like I’m being avoided.. I’m not asking for anything more the what I paid for do your job need my plates and registration please and thank you

Be careful, look out for yourself and look at the numbers intentionally when buying a car from this dealership to avoid what we all dread. They will turn down your business with a bad attitude (the 2 managers involved know themselves) when they know you understand the game and won’t let them make so much on you. They impose numbers on you (by numbers am not saying taxes, registration and govt fees) outside of the price of the car all of which you don’t need and are not compelled to yield to. Do not be afraid to walk away ... Read More

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Google - Jul 10, 2022

Be careful, look out for yourself and look at the numbers intentionally when buying a car from this dealership to avoid what we all dread. They will turn down your business with a bad attitude (the 2 managers involved know themselves) when they know you understand the game and won’t let them make so much on you. They impose numbers on you (by numbers am not saying taxes, registration and govt fees) outside of the price of the car all of which you don’t need and are not compelled to yield to. Do not be afraid to walk away when the attitude is nasty and unprofessional.Don’t let them pressure you with the phrase someone else is looking at it or has filled an online form for it.The salespersons however are very professional and kind.